UAB “RASO” provides full service for the equipment supplied by the Company. The Company is ISO 9001-certified. Our cash register service certificate allows us servicing of 33 various cash register models and POS systems. Company employs qualified and skilled professions, facilitating solving the problems the clients are facing.
• Warranty service
• Post-warranty service
Company experts provide full installation of all equipment sold by the Company, ensuring its maximum compliance with clients’ requests and interoperability with clients’ current software. The equipment is only installed by qualified professionals. The Company performs regular checks and upgrades the qualifications of the employees in accordance with the requirements set up for the product by the manufacturer. Cash registers and POS systems are only installed by experts with relevant personal certificates. Cash registers and POS systems are installed with strict compliance with the law on jobs with cash registers of the Republic of Lithuania. Fully prepared and installed cash registers and POS systems are dully registered with the State Tax Inspectorate.
Company professionals introduce the equipment purchased to the clients’ staff, organize theory and practice trainings for all products sold by the company and in-depth discussion of all features of the equipment. Trainings may take place at clients’ or Company’s premises by the request of the client. Clients’ staff is presented with detailed product manuals with comprehensive instructions for work with product/equipment. Trainings for operating cash registers and POS systems cover filling the cash register log, feature introduction to the main laws applicable to jobs with cash registers of the Republic of Lithuania. Additional staff trainings are available by clients’ request.
The Company enters into the equipment warranty service agreement with the client, establishing the warranty service for the equipment installed at the clients’ sites, timely troubleshooting and replacement of faulty nodes and components. During the warranty period, all self-contained faults, occurring not due to the clients’ or third parties’ faults, are eliminated with no additional charge.
After the expiry of the warranty term for the equipment, the Company offers various options of further post-warranty service. The Client is presented with multiple level post-warranty service agreements with various equipment servicing options and several service pricing levels. The equipment is not only services during Company working hours, but also after working hours, on weekends and holidays. Servicing usually takes place at the clients' site where the equipment is used. Client is provided with quality supplies (paper strips, pain cartridges, labels for printers) in compliance with equipment requirements.
The client can always receive qualified help with all queries related to the exploitation of the equipment. Company experts also provide consultations regarding the filling of the cash registers logs and registration with the State Tax Inspectorate.